Refund Policy

Last Updated: [February 2025 ]

At My.Jae, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

1.1 Items must be returned within 7 days from the delivery date to be eligible for a refund.
1.2 Products must be unused, in their original packaging, and in the same condition as received.
1.3 Certain items, such as perishable goods, personal care products, and gift cards, are non-refundable.

2. Refund Process

2.1 To initiate a return, please contact our customer service at info@joyi-canada.com with your order details.
2.2 Once your return is approved, you will receive instructions on how to send the item back.
2.3 Refunds will be processed within 3-5 business days after the returned item is received and inspected.
2.4 Refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

3. Return Shipping

3.1 Customers are responsible for return shipping costs unless the item is defective or incorrect.
3.2 We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

4. Exchanges

4.1 We only replace items if they are defective or damaged. If you need an exchange, contact us at info@joyi-canada.com

5. Late or Missing Refunds

5.1 If you haven’t received a refund after the processing period, please check with your bank or credit card provider.
5.2 If the issue persists, contact us at info@joyi-canada.com for further assistance.

6. Contact Us

If you have any questions regarding our refund policy, please contact us at:
Email: info@joyi-canada.com

By purchasing from My.Jae, you agree to this Refund Policy.